Privacy policy

SMS Car Audio Privacy Policy

Last Updated: August 18, 2026

SMS Car Audio respects the privacy of our customers and website visitors. This Privacy Policy explains how SMS Car Audio collects, uses, stores, processes, and shares personal information when you visit smscaraudio.com, purchase products online or in store, use our Point of Sale system, request product or fitment assistance, request a quote, schedule an appointment, submit vehicle or project information, receive installation or fabrication services, communicate with us, or otherwise interact with SMS Car Audio.

1. Business Information

SMS Car Audio
5919 4th Street
Marrero, LA 70072
Phone/Text: 504-289-8127
Email: al@smscaraudio.com
Website: smscaraudio.com

2. Information We Collect

Depending on how you interact with SMS Car Audio, we may collect:

Contact information, including your name, email address, telephone number, billing address, shipping address, and other contact details.

Order and transaction information, including products purchased, quantities, pricing, discounts, taxes, payment status, shipping method, pickup information, returns, warranty claims, and order history.

Vehicle and project information, including vehicle year, make, model, trim, factory audio package, current equipment, wiring information, battery or charging-system information, measurements, photos, requested modifications, fabrication requirements, installation notes, project goals, and budget information.

Appointment and service information, including scheduled services, estimates, approvals, deposits, installation history, DSP tuning information, diagnostic results, fabrication details, and warranty or service records.

Website and device information, including IP address, browser type, device information, approximate location, referring website or advertising source, pages viewed, products viewed, searches, cart activity, checkout activity, cookies, advertising identifiers, analytics information, and fraud or security signals.

Communications, including information submitted by email, telephone, text message, website forms, social media, online chat, quote requests, reviews, appointment forms, or in-person communications.

Photos and video, including photographs or recordings of products, vehicles, installations, wiring, fabrication, equipment serial numbers, vehicle condition, or completed work.

3. How We Collect Information

Information may be collected:

  • Directly from you when you purchase, contact us, request a quote, schedule service, complete a form, or visit the store.
  • Automatically through Shopify, cookies, analytics services, pixels, server logs, fraud-prevention systems, and similar technologies.
  • From payment processors, financing providers, shipping carriers, manufacturers, distributors, warranty providers, and other companies involved in fulfilling your transaction.
  • From advertising and commerce platforms such as Google, Meta/Facebook/Instagram, TikTok, Shop, and other connected sales or marketing channels.
  • From another person you authorize to place, pay for, pick up, approve, or manage an order or vehicle project on your behalf.

4. How We Use Personal Information

SMS Car Audio may use personal information to:

  • Process online and in-store purchases.
  • Process payments, deposits, financing, shipping, and local pickup.
  • Provide product availability, fitment, compatibility, and technical assistance.
  • Prepare estimates and quotes.
  • Schedule appointments.
  • Perform installation, fabrication, programming, diagnostics, and DSP tuning.
  • Communicate about orders, projects, appointments, balances, approvals, delays, changes, returns, warranties, and customer support.
  • Maintain vehicle and installation documentation.
  • Maintain accounting, inventory, tax, warranty, and business records.
  • Prevent fraud, abuse, chargebacks, and unauthorized transactions.
  • Secure our website, systems, customers, and business.
  • Improve website functionality, products, services, customer support, and advertising.
  • Measure the effectiveness of advertising and marketing campaigns.
  • Provide marketing communications where permitted by law and customer consent.
  • Comply with applicable laws, regulations, legal processes, and contractual requirements.

5. Shopify and Ecommerce Services

Our online store is hosted by Shopify.

Shopify may process customer information when you browse our store, create an account, use Shop, use Shop Pay, place an order, complete checkout, track an order, or interact with other Shopify services.

SMS Car Audio generally does not receive or store the full payment-card number entered through Shopify checkout. Payment information is processed by Shopify Payments, Shop Pay, payment processors, financing providers, or other authorized payment services.

Shopify's own privacy policies and terms apply to information that Shopify processes independently.

6. Payment and Financing Providers

SMS Car Audio may use payment or financing services including Shopify Payments, Shop Pay, Snap Finance, Acima, and other payment or financing providers.

These providers may independently collect identity, credit, financial, payment, or eligibility information needed to process a transaction or financing application.

SMS Car Audio does not ask customers to send Social Security numbers, banking passwords, complete payment-card numbers, financing passwords, or similar sensitive credentials through ordinary email, text message, or social-media messages.

7. Cookies, Analytics and Tracking Technologies

SMS Car Audio and our technology providers may use cookies, pixels, APIs, server-side tracking, and similar technologies.

These technologies may be used for:

  • Shopping-cart and checkout functionality.
  • Security and fraud prevention.
  • Website preferences.
  • Analytics and performance measurement.
  • Advertising measurement.
  • Conversion tracking.
  • Product and content personalization.
  • Audience measurement.
  • Marketing attribution.
  • Customer privacy preferences.

Depending on store configuration and applicable law, these technologies may include services provided through Shopify, Google, Meta/Facebook/Instagram, TikTok, and other advertising, analytics, commerce, or social-media providers.

Where required, customers may be provided with cookie controls, consent choices, or data-sharing opt-out options.

8. Advertising and Data Sharing

SMS Car Audio does not sell customer lists or personal information for direct monetary payment.

Some privacy laws define the terms sale, sharing, or targeted advertising more broadly. Under those definitions, certain analytics, advertising, or marketing technologies may constitute sharing of identifiers, browsing activity, advertising information, or similar information with service providers or advertising platforms.

Where legally required, customers may use available privacy settings or opt-out mechanisms to limit covered sharing or targeted advertising.

9. When Information May Be Shared

SMS Car Audio may share personal information when reasonably necessary with:

  • Shopify and ecommerce service providers.
  • Payment processors and financing providers.
  • Shipping and delivery providers.
  • Manufacturers, distributors, suppliers, and warranty administrators.
  • Email, SMS, customer-support, and communication providers.
  • Analytics and advertising providers.
  • Google, Meta, TikTok, and other connected commerce or marketing platforms.
  • Fraud-prevention and security providers.
  • Accounting, tax, insurance, legal, and professional advisers.
  • Law enforcement, government agencies, courts, or regulators when legally required.
  • A purchaser, successor, lender, or adviser in connection with a business transaction, financing, merger, reorganization, or sale.

We provide service providers only the information reasonably necessary for the applicable service, subject to their own legal and contractual obligations.

10. Vehicle Photos, Video and Project Documentation

SMS Car Audio may photograph or record vehicles, products, equipment, wiring, serial numbers, installation areas, diagnostic conditions, measurements, fabrication work, pre-existing vehicle condition, and completed installations.

This information may be retained for estimating, installation documentation, quality control, warranty support, training, security, insurance, or dispute resolution.

Internal documentation is different from public marketing.

SMS Car Audio will avoid intentionally publishing personally identifying customer information, private documents, or clearly visible license-plate information without an appropriate reason or permission.

Customers may request that their vehicle or project not be used for public marketing. This does not require SMS Car Audio to delete internal business records that must reasonably be retained for warranty, accounting, legal, security, or service purposes.

11. Data Retention

SMS Car Audio retains information only as long as reasonably necessary for legitimate business purposes, including:

  • Order fulfillment.
  • Accounting and tax requirements.
  • Warranty records.
  • Vehicle service history.
  • Fraud prevention.
  • Chargeback and dispute resolution.
  • Legal obligations.
  • Customer service.
  • Technical support.
  • Business recordkeeping.

Retention periods may differ depending on the type of record, transaction, warranty period, legal requirement, service provider, or project.

12. Data Security

SMS Car Audio uses reasonable administrative, physical, and technical safeguards and relies on established service providers to help protect customer information.

However, no website, email system, text-message system, payment platform, wireless network, cloud service, or physical storage system can be guaranteed to be completely secure.

Customers should not transmit passwords, full credit-card numbers, Social Security numbers, bank login credentials, or similar sensitive information through ordinary email, text messaging, or social media.

13. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have the right to request:

  • Access to personal information we maintain about you.
  • Correction of inaccurate information.
  • Deletion of certain personal information.
  • Information regarding how personal information is used or disclosed.
  • Opt-out of certain targeted advertising, sale, or sharing activities.
  • Withdrawal from marketing email or SMS communications.

Certain information may need to be retained for legal, accounting, transaction, fraud-prevention, warranty, security, or legitimate business purposes.

We may request reasonable verification of your identity before completing a privacy request.

14. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link contained in those messages.

Where SMS marketing is offered, applicable opt-out instructions will be provided.

Opting out of marketing does not prevent SMS Car Audio from sending necessary transactional communications regarding active orders, appointments, balances, warranties, safety matters, recalls, or customer-service requests.

15. Children's Privacy

SMS Car Audio's website, ecommerce store, installation services, and financing services are intended for adults and persons legally capable of entering into a purchase or service agreement.

We do not knowingly use children's personal information for targeted advertising.

A parent or legal guardian may contact SMS Car Audio if they believe a child has provided personal information without authorization.

16. Third-Party Websites and Services

Our website may contain links to manufacturers, financing companies, social networks, mapping providers, shipping carriers, payment services, and other third-party websites.

SMS Car Audio does not control the privacy practices of independent third parties. Their privacy policies and terms govern their collection and use of information.

17. Changes to This Privacy Policy

SMS Car Audio may update this Privacy Policy to reflect changes in our business, technology, service providers, advertising systems, sales channels, or legal requirements.

The Last Updated date at the top of this policy identifies the current version.

18. Contact SMS Car Audio About Privacy

For privacy questions or requests:

SMS Car Audio
5919 4th Street
Marrero, LA 70072
Email: al@smscaraudio.com
Phone/Text: 504-289-8127
Website: smscaraudio.com