Shipping policy
Last Updated: August 20, 2026
This Shipping Policy applies to eligible online, phone, invoice, Point of Sale, local-pickup, vendor-direct, special-order, custom-product, and project-related merchandise orders through SMS Car Audio.
SMS Car Audio
5919 4th Street
Marrero, Louisiana 70072
United States
Phone/Text: 504-289-8127
Email: al@smscaraudio.com
Business Hours:
Monday–Friday: 10:00 AM–6:00 PM
Saturday: 10:00 AM–3:00 PM
Sunday: Closed
Contact SMS Car Audio | Book an Appointment | Return & Refund Policy | Terms of Service
1. Before Ordering
Please contact SMS Car Audio before checkout when the equipment will be installed, integrated, tuned, fabricated, or otherwise used as part of an SMS Car Audio project.
The correct project may require additional adapters, interfaces, wiring, DSP channels, electrical upgrades, enclosure planning, fabrication, programming, lighting control, or a different product configuration.
- Online availability does not guarantee vehicle fitment or system compatibility.
- Product availability may depend on SMS inventory, supplier stock, vendor-direct stock, manufacturer production, or special-order status.
- Eligible products may be purchased without local installation.
- SMS Car Audio does not install customer-supplied equipment purchased from another seller.
- Special-order, custom, personalized, and project-specific products may become non-cancelable once ordered, approved, programmed, fabricated, or production begins, except where applicable law requires otherwise.
2. Shipping Availability
SMS Car Audio currently ships eligible merchandise to addresses within the United States.
Shipping availability can vary by product, manufacturer restrictions, inventory location, size, weight, value, destination, vendor-direct status, and other fulfillment requirements.
Some products may be available only for local pickup, consultation, special order, direct quote, or installation through SMS Car Audio.
3. Shipping Methods and Rates
Available shipping methods and rates are displayed during checkout when applicable.
SMS Car Audio may use UPS or another appropriate carrier depending on the product, supplier, shipment origin, destination, package size, or fulfillment method.
The shipping service displayed at checkout applies to carrier transit after the order has completed any required processing, production, supplier, verification, or fulfillment period.
Shipping charges may vary based on:
- Destination.
- Package weight and dimensions.
- Selected delivery service.
- Insurance or signature requirements.
- Vendor-direct fulfillment.
- Oversized or unusually shaped merchandise.
- Multiple shipment locations.
- Carrier surcharges or address corrections.
4. Processing and Shipment Estimates
Order processing can include payment confirmation, fraud review, address verification, inventory confirmation, supplier confirmation, compatibility review, order staging, packaging, or custom-production approval.
- A stated production or processing period is separate from carrier transit time.
- A tracking number may be created before the carrier physically receives the package.
- Vendor-direct shipments may use different carriers, packaging, processing times, or tracking systems.
- Carrier delivery estimates are estimates and are not delivery guarantees made by SMS Car Audio.
- Weather, holidays, carrier volume, address problems, missed delivery attempts, regional disruptions, and routing issues may affect delivery.
5. Custom, Made-to-Order and Special-Order Products
Custom, made-to-order, personalized, special-order, vendor-direct, vehicle-specific, programmed, engraved, CNC-cut, laser-cut, 3D-printed, fabricated, and project-specific products may require additional processing or production time before shipment.
Production timing shown on a product page or quote is separate from carrier transit time.
Once custom production or a non-cancelable supplier order begins, cancellation or refund eligibility may be restricted under the Return & Refund Policy.
6. Lit FX Orders
Personalized and one-of-a-kind Lit FX products generally require full payment and customer approval of the applicable production render before production begins.
The standard Lit FX production target is approximately seven calendar days after required customer approval unless the applicable product page, invoice, or project quote states otherwise.
The production target does not include carrier transit time.
Customer-requested changes after approval may require a revised price, additional production time, or both.
7. SMS Precision and Vehicle-Specific Products
Many SMS Precision products are designed or manufactured for a specific vehicle, speaker size, trim level, factory audio system, or installation application.
Customers are responsible for providing accurate vehicle year, make, model, trim, factory audio package, and other requested fitment information.
Contact SMS Car Audio before ordering whenever fitment is uncertain.
8. Local Pickup
Local pickup is available for eligible orders from:
SMS Car Audio
5919 4th Street
Marrero, Louisiana 70072
Do not arrive for pickup until SMS Car Audio confirms that the order is physically received, checked, staged, and ready for release.
- An online order status or supplier tracking event does not necessarily mean the merchandise is ready at the SMS Car Audio location.
- Identification, order confirmation, payment verification, or matching customer information may be required before merchandise is released.
- A third-party pickup may require customer authorization and identification.
- The customer is responsible for safe transportation and handling after pickup.
9. Products Held for Installation
Products purchased for installation by SMS Car Audio may be held until the scheduled appointment or applicable stage of the project.
- Products staged for installation are not automatically available for separate pickup.
- Additional parts may become necessary after vehicle inspection, disassembly, factory-signal review, measurement, or final system planning.
- Installation timing may depend on product arrival, fabrication, customer approval, payment status, and shop scheduling.
10. Shipment Delays
SMS Car Audio makes reasonable efforts to provide accurate processing, production, and shipment estimates.
If merchandise cannot be shipped within a promised shipment period, or within the legally applicable period when no shipment period was stated, SMS Car Audio will provide any delay notice, consent option, cancellation option, or refund required by applicable law.
If an order cannot reasonably be fulfilled, SMS Car Audio may cancel the affected unshipped merchandise and issue the applicable refund.
11. Tracking
Tracking information will generally be provided when available after a shipment is prepared.
A tracking number being generated does not necessarily mean the carrier has already taken possession of the shipment.
Vendor-direct and multi-package orders may produce more than one tracking number or may ship at different times.
12. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address before fulfillment begins.
Contact SMS Car Audio immediately if an address error is discovered. An address change may not be possible after fulfillment or carrier processing begins.
Additional carrier, vendor, return, address-correction, or reshipment charges caused by an inaccurate customer-provided address may be charged to the customer to the extent permitted by law.
13. Refused, Unclaimed and Undeliverable Shipments
A refused, unclaimed, or undeliverable shipment is not automatically considered an approved return.
Shipping charges, carrier return charges, address-correction charges, storage, or reshipment costs resulting from an incorrect address, refused delivery, restricted access, missed delivery, or failure to retrieve a package may be deducted from an otherwise-approved refund or charged before reshipment where permitted by law.
14. Shipping Damage
Inspect shipments promptly after delivery.
If a package or product appears damaged:
- Do not discard the shipping carton.
- Keep all interior packaging.
- Keep shipping labels.
- Photograph the exterior carton.
- Photograph the interior packaging.
- Photograph the product and visible damage.
- Photograph the serial number when applicable.
- Do not install, power, cut, wire, program, or modify the product before contacting SMS Car Audio.
Carrier claims may require preservation of all packaging and cooperation with inspection, documentation, or claim procedures.
15. Missing Merchandise
If a shipment arrives with missing merchandise, accessories, hardware, or other components, contact SMS Car Audio promptly and retain all packaging.
SMS Car Audio may review package weight, shipment records, packing information, inventory records, manufacturer packaging, carrier data, photographs, or other information when investigating a missing-item claim.
16. Incorrect Item Shipped
If SMS Car Audio sends merchandise different from what was ordered, contact SMS Car Audio before installing, wiring, programming, cutting, or modifying the merchandise.
When SMS Car Audio confirms that the incorrect merchandise was shipped through our error, SMS Car Audio will provide appropriate correction and return instructions.
The customer will not be responsible for reasonable authorized return-shipping costs resulting from a confirmed SMS Car Audio fulfillment error.
17. Multiple Shipments
An order may ship in multiple packages or from more than one fulfillment location when merchandise is supplied from different inventory locations, manufacturers, distributors, or vendor-direct sources.
Packages from the same order may arrive on different dates.
18. Vendor-Direct Shipping
Certain products may ship directly from a manufacturer, distributor, or supplier.
Vendor-direct merchandise may have different processing times, carriers, packaging, tracking procedures, or delivery estimates than merchandise shipped directly from SMS Car Audio.
19. Shipping Charges and Refunds
Shipping, insurance, signature service, vendor-direct charges, address-correction charges, reshipment charges, and return-shipping charges may be non-refundable after the applicable service or carrier charge has been incurred, except where the charge resulted from an SMS Car Audio error or applicable law requires a different remedy.
Original shipping charges are generally non-refundable on voluntary merchandise returns unless otherwise stated or required by law.
20. Returns Shipped to SMS Car Audio
Do not ship merchandise back to SMS Car Audio without prior return authorization.
Authorized merchandise returns are governed by the SMS Car Audio Return & Refund Policy.
Customers may be responsible for secure packaging, tracking, insurance, and return shipping unless SMS Car Audio states otherwise or applicable law requires otherwise.
21. International Shipping
SMS Car Audio does not currently offer general international shipping through the online store.
The current standard online shipping configuration is intended for eligible United States destinations.
22. Delivery Estimates Are Not Guarantees
Any delivery date supplied by a carrier, supplier, manufacturer, checkout system, tracking service, or third-party platform is an estimate unless a specific guaranteed service is expressly identified.
SMS Car Audio is not responsible for carrier delays outside its reasonable control, subject to any rights or remedies required by applicable law.
23. Weather and Events Outside Reasonable Control
Severe weather, hurricanes, flooding, power outages, transportation disruptions, carrier interruptions, supplier shortages, strikes, government actions, internet outages, technology failures, or other circumstances outside reasonable control may delay processing, production, or delivery.
Any legally required cancellation or refund rights remain applicable.
24. Questions Before Ordering or Shipping
For deadline-sensitive purchases, custom products, vehicle-specific products, special orders, vendor-direct products, or equipment intended for installation by SMS Car Audio, contact the shop before placing the order.
SMS Car Audio
5919 4th Street
Marrero, Louisiana 70072
Phone/Text: 504-289-8127
Email: al@smscaraudio.com
Contact SMS Car Audio | Book an Appointment | Return & Refund Policy | Terms of Service | Privacy Policy