Terms of service

Last Updated: August 18, 2026

These Terms of Service govern purchases, quotes, estimates, deposits, appointments, installation services, diagnostics, DSP tuning, programming, electrical work, custom fabrication, SMS Precision products, Lit FX products, subwoofer enclosures, special orders, shipping, local pickup, online purchases, Point of Sale transactions, and use of the SMS Car Audio website and connected commerce channels.

By placing an order, paying a deposit or invoice, approving a quote or design, authorizing work, leaving a vehicle or product with SMS Car Audio, or otherwise using our website or services, you agree to these Terms and any applicable written quote, invoice, work order, product page, manufacturer warranty, financing agreement, or other transaction-specific terms.

SMS Car Audio
Operated by Simple Mobile Solutions LLC
5919 4th Street
Marrero, Louisiana 70072
Phone/Text: 504-289-8127
Email: al@smscaraudio.com
Website: smscaraudio.com

1. Non-Waivable Consumer Rights

Nothing in these Terms is intended to eliminate or restrict a consumer right or remedy that cannot legally be waived. If applicable federal, state, or local law requires a refund, cancellation option, warranty remedy, repair, replacement, shipment-delay notice, disclosure, or other protection, SMS Car Audio will comply with that requirement.

If a written quote, invoice, manufacturer warranty, financing agreement, product page, or applicable law contains a more specific controlling term, that term will apply to the extent required for that particular transaction.

2. Eligibility and Authority

You must have legal authority to purchase the product, authorize work on the vehicle or property involved, and enter into the applicable transaction.

If you are acting for another person, company, vehicle owner, or financing applicant, you represent that you have authority to approve the order, work, payment, pickup, or other transaction on that person's behalf.

3. Customer Authorization and Approved Scope

Customer authorization may be provided through a signed document, electronic approval, email, text message, online checkout, invoice payment, deposit payment, written estimate approval, or another clear form of authorization accepted by SMS Car Audio.

SMS Car Audio is responsible for the products and services included within the approved scope of work.
Quotes and estimates are based on the information and vehicle condition reasonably available before work begins.
Hidden damage, incorrect previous work, missing parts, factory-system differences, damaged wiring, water intrusion, electrical problems, or incompatible equipment may require changes to the original scope.
SMS Car Audio will obtain authorization before knowingly performing additional chargeable work outside the approved scope, except where immediate reasonable action is necessary to prevent additional damage or address a safety issue and the customer cannot reasonably be reached.
Customer-requested changes after approval may require additional parts, materials, fabrication, labor, design work, programming, tuning, payment, and scheduling.

4. Product Information, Fitment and Recommendations

SMS Car Audio makes reasonable efforts to provide accurate product descriptions, vehicle applications, specifications, pricing, images, compatibility information, and recommendations.

Vehicle audio fitment can depend on year, make, model, trim level, factory audio system, option package, speaker configuration, amplifier configuration, wiring, software, physical dimensions, previous modifications, and other vehicle-specific conditions.

Customers should contact SMS Car Audio before ordering when vehicle fitment or compatibility is uncertain.
A product appearing online does not automatically guarantee compatibility with every version of a listed vehicle.
Manufacturer specifications and vehicle configurations may change without notice.
SMS Car Audio may correct obvious typographical, pricing, specification, inventory, fitment, or product-data errors before fulfillment.
If an accepted order cannot reasonably be fulfilled as ordered, SMS Car Audio will provide the options required by the applicable transaction and law.

5. Website, Sales Channels and Third-Party Storefronts

SMS Car Audio products may appear through smscaraudio.com, Shopify, Shop, Google, Facebook, Instagram, TikTok, Microsoft services, AI-assisted shopping experiences, agentic commerce systems, search engines, social networks, marketplaces, or other connected commerce services.

A third-party platform may display product data, pricing, descriptions, availability, images, estimated delivery information, reviews, or other information received from SMS Car Audio or Shopify.

The SMS Car Audio product page and final Shopify checkout control the actual order unless another written agreement applies.
Search engines, AI assistants, social platforms, and marketplaces can temporarily display cached, delayed, summarized, or incomplete information.
A third-party platform showing a product does not guarantee that it is currently available for online purchase.
Some products are consultation-only, quote-only, in-store-only, special-order, or subject to manufacturer sales restrictions.
SMS Car Audio may restrict products from particular sales channels when required by fitment, manufacturer policy, shipping limitations, inventory, pricing restrictions, or service requirements.

6. Orders and Acceptance

Submitting an order does not necessarily mean SMS Car Audio has accepted the order for fulfillment.

SMS Car Audio may review an order for inventory, payment authorization, fraud risk, pricing accuracy, vehicle compatibility, shipping restrictions, manufacturer requirements, or custom-product details before fulfillment.

SMS Car Audio reserves the right, subject to applicable law, to cancel or decline an order involving an obvious error, fraudulent activity, unavailable merchandise, prohibited transaction, incompatible application, or other circumstance that makes fulfillment unreasonable or impossible.

7. Pricing, Taxes and Payment

Prices are shown in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, financing costs, custom-work charges, installation charges, and other transaction-specific costs are shown separately where applicable.

Payment must be made using a payment method accepted by SMS Car Audio or the applicable payment or financing provider.

SMS Car Audio may require cleared or confirmed payment before ordering parts, beginning custom fabrication, releasing products, or releasing a completed vehicle.

8. Deposits

Installation, fabrication, system-planning, and DSP-tuning appointments generally require a 50% deposit unless otherwise stated in writing.

A deposit reserves shop time, planning time, production capacity, equipment, or materials for the approved project.
The remaining balance is generally due when the approved work is completed and before the vehicle or completed product is released.
Different payment terms may apply when specifically stated on an estimate, invoice, work order, product page, or financing transaction.

9. Appointments, Rescheduling and No-Shows

Installation, DSP tuning, fabrication, diagnostics, programming, inspections, and larger system-planning services are generally performed by appointment.

A missed appointment or late cancellation may result in forfeiture of the appointment deposit.
Rescheduling is subject to available shop time.
Repeated cancellations or missed appointments may require additional payment before another appointment is reserved.
The customer must provide required keys, remotes, security information, and reasonable access to the vehicle.

10. Vehicle Preparation

Before an installation appointment, customers should remove valuables, tools, cargo, child seats, and other personal property from areas that SMS Car Audio must access.

The customer should disclose known warning lights, battery or charging problems, water leaks, electrical problems, previous aftermarket wiring, damaged trim, security systems, software modifications, previous audio installations, or other conditions that could affect the work.

11. Customer-Supplied and Outside Equipment

SMS Car Audio does not install products that were not purchased through SMS Car Audio.

This policy allows SMS Car Audio to control product authenticity, compatibility, condition, warranty support, required accessories, system design, and installation quality.

SMS Car Audio does not provide product warranty coverage for merchandise purchased from another seller.
SMS Car Audio cannot verify the authenticity, prior use, condition, completeness, seller support, or warranty eligibility of outside merchandise.
Existing equipment already installed by another party may require paid inspection, correction, removal, rewiring, or replacement before SMS Car Audio continues work.
SMS Car Audio may decline integration, diagnosis, programming, repair, removal, reinstallation, or tuning involving third-party work when safety, compatibility, workmanship, or support concerns exist.

12. Pre-Existing Vehicle Conditions

Vehicle interiors, electrical systems, factory modules, trim components, wiring, and fasteners can already be damaged, modified, worn, brittle, corroded, or otherwise compromised before SMS Car Audio begins work.

SMS Car Audio is not responsible for unrelated pre-existing damage or faults unless specifically retained to repair them.
Age, heat, ultraviolet exposure, previous repair, broken clips, adhesives, corrosion, and material deterioration may increase the risk associated with disassembly.
SMS Car Audio may photograph or document vehicle condition, wiring, disassembly, measurements, serial numbers, diagnostics, and completed work.

13. Installation and Workmanship

SMS Car Audio performs authorized work using professional judgment, appropriate tools, available technical information, and methods suitable for the approved project.

Vehicle-audio performance depends on the complete system, including source signal, speaker locations, installation quality, enclosure design, amplifier setup, electrical system capability, vehicle acoustics, tuning, equipment condition, and customer operation.

SMS Car Audio does not guarantee a particular subjective listening preference.
SMS Car Audio does not guarantee a particular SPL number, competition result, frequency-response trace, or other result unless specifically stated in writing.
Workmanship warranty coverage, when applicable, is subject to the written warranty terms provided with the applicable transaction.
Third-party modification, abuse, collision, water intrusion, improper operation, unauthorized repair, electrical faults, or changes to the original system may limit or void applicable workmanship coverage.

14. DSP Tuning, Programming and Diagnostics

DSP tuning depends on the source signal, speakers, installation, polarity, mounting, crossover requirements, amplifier configuration, vehicle acoustics, software, and the condition of the complete system.

DSP tuning cannot correct damaged equipment, inadequate installation, an unsafe crossover, leaking speaker mounts, a clipped source signal, unsuitable enclosure design, incorrect impedance, or an inadequate electrical system.
Diagnostic, testing, programming, removal, reinstallation, troubleshooting, and retuning time may be billable.
Diagnostic labor can remain due even when a problem is intermittent, cannot be reproduced, is caused by another product, or ultimately requires replacement rather than repair.
Software, firmware, mobile applications, operating systems, factory vehicle software, and third-party cloud services can change after installation.

15. Custom, Built-to-Order and Personalized Products

Custom and made-to-order products include, without limitation, custom subwoofer enclosures, vehicle-specific enclosures, CNC-cut parts, laser-cut products, engraved products, acrylic products, 3D-printed parts, SMS Precision adapters and brackets, amplifier racks, custom panels, Lit FX products, lighting products, and other customer-specific fabrication.

Custom, personalized, one-of-a-kind, and certain special-order products may require payment in full before production or ordering begins.
Customers are responsible for supplying accurate vehicle information, measurements, wording, artwork, colors, logos, and requested options.
When a design approval is required, production does not begin until approval is received.
Custom and special-order products become non-cancelable and non-refundable after ordering, cutting, engraving, printing, programming, fabrication, or production begins, except where applicable law requires otherwise.
Customer-requested changes after production begins may require additional charges.

16. Lit FX Products

Lit FX products can involve personalized engraving, acrylic fabrication, lighting, customer artwork, vehicle-specific fitment, or other custom production.

Personalized Lit FX orders require full payment before production unless otherwise stated.
Where a production render is provided, the customer is responsible for reviewing spelling, artwork, layout, options, and design before approval.
Production timing begins after required details and approvals are received.
Any production estimate stated on the product page is a production target rather than a carrier-delivery guarantee.

17. SMS Precision Products

SMS Precision products are designed and manufactured for specified vehicle and audio applications. Certain products are manufactured or 3D printed after the order is placed.

Customers must select the correct vehicle year, model, factory system, speaker size, or other listed application.
Vehicle production changes, trim differences, previous modifications, and factory-option differences can affect fitment.
Contact SMS Car Audio before ordering whenever fitment is uncertain.
Prototype or fitment-validation products are not offered for regular sale until SMS Car Audio considers the application ready.

18. Custom Fabrication Appearance

Custom fabrication involves manufacturing processes and materials that can have normal dimensional, grain, texture, layer, edge, acrylic, engraving, finish, or color variation.

Minor cosmetic variation that does not materially affect fit, structure, function, or the approved design is not automatically considered a product defect.

19. Artwork and Intellectual Property

Customers requesting custom engraving, logos, names, images, trademarks, copyrighted artwork, or other personalized content represent that they have permission to use that content for the requested purpose.

SMS Car Audio may decline artwork or content that appears unlawful, infringing, misleading, or otherwise inappropriate for production.

20. Used, Open-Box, Demo and Clearance Merchandise

Products identified as used, open-box, display, demo, clearance, discontinued, or closeout merchandise are sold according to the condition disclosed on the product page, invoice, or sales documentation.

Such merchandise may show signs of handling, installation, display, testing, packaging wear, cosmetic wear, or previous use consistent with its disclosed condition.
Photos may show the actual item when specifically stated.
Availability can be limited to a single unit.
Warranty coverage may differ from new merchandise and is governed by the product page, written invoice, manufacturer eligibility, or applicable law.
Customers should review the stated condition before purchase.

21. Special Orders

Products ordered specifically for a customer, vehicle, project, color, configuration, or other non-stock application may be considered special-order merchandise.

Once a special-order product has been ordered from the supplier, cancellation or refund availability may be limited as stated in the applicable quote, invoice, product page, or Return & Refund Policy.

22. Shipping

The SMS Car Audio Shipping Policy governs order processing, carrier shipment, delivery estimates, address accuracy, shipping damage, lost packages, delayed orders, vendor-direct shipments, and other shipping matters.

Production or processing time is separate from carrier transit time.
Carrier delivery estimates are not guarantees made by SMS Car Audio.
Customers are responsible for providing a complete and accurate delivery address.
Customers should inspect shipments promptly and retain packaging when reporting damage, missing merchandise, or an incorrect shipment.

23. Local Pickup

Orders designated for local pickup should not be collected until SMS Car Audio confirms that the order is ready.

Identification, order confirmation, payment verification, or authorization may be required before merchandise is released.

24. Returns and Refunds

Returns, exchanges, cancellations, restocking requirements, final-sale merchandise, custom products, shipping damage, and refund procedures are governed by the SMS Car Audio Return & Refund Policy.

The more specific written product-page or custom-order terms also apply when they are consistent with applicable law.

25. Product Warranties

Manufacturer warranties are governed by the manufacturer's applicable warranty terms and eligibility requirements.

Manufacturer warranty approval is determined by the manufacturer or authorized warranty administrator when applicable.
A product warranty does not automatically include removal, diagnosis, shipping, reinstallation, programming, fabrication, retuning, or other labor unless specifically provided.
Products damaged through misuse, abuse, incorrect wiring, incorrect impedance, low voltage, overheating, clipping, overpowering, water intrusion, unauthorized modification, or operation outside manufacturer specifications may not qualify for warranty coverage.

26. DIY Purchases

Products purchased for customer installation or DIY use remain subject to the manufacturer's applicable product warranty and SMS Car Audio's written return and warranty procedures.

SMS Car Audio is not responsible for damage caused by incorrect DIY installation, incorrect wiring, reverse polarity, improper impedance, unsuitable enclosure design, incorrect fuse protection, inadequate electrical systems, incorrect programming, improper tuning, or other installation errors outside SMS Car Audio's control.

27. Electrical and High-Power Audio Systems

High-power vehicle-audio systems require appropriate electrical design. Batteries, alternators, charging systems, cable, grounding, distribution, fuse protection, amplifier load, voltage, thermal management, and battery chemistry must be appropriate for the actual system.

Equipment ratings do not eliminate the need for proper electrical-system planning.
Customers must operate equipment within approved impedance, voltage, thermal, enclosure, crossover, and power limits.
Low voltage, improper charging, incompatible battery chemistry, inadequate fusing, poor grounding, clipping, overpowering, or incorrect wiring can cause equipment failure.

28. Financing and Lease-to-Own Services

Financing, installment, and lease-to-own services may be provided by independent third parties such as Snap Finance, Acima, Shop Pay Installments, or other approved providers.

These providers control their own approval criteria, applications, fees, APRs, lease terms, payment schedules, ownership requirements, privacy policies, and account servicing.
Financing approval does not guarantee product availability, vehicle fitment, appointment availability, or acceptance of a particular project by SMS Car Audio.
The customer's agreement with the financing provider controls the financing or lease obligation.
Material changes to a financed transaction may require cancellation, refund, reauthorization, or creation of a new transaction.

Review SMS Car Audio Financing Options

29. Chargebacks and Payment Disputes

Customers should contact SMS Car Audio promptly when they believe an order, invoice, product, payment, installation, or service charge is incorrect so the issue can be investigated.

SMS Car Audio may provide transaction records, written approvals, invoices, tracking records, communications, photographs, signed documents, project records, and other relevant evidence to payment processors, financing providers, banks, or card networks when responding to a payment dispute or chargeback.

30. Vehicle and Product Release

Unless otherwise agreed in writing, outstanding authorized balances are due before the completed vehicle, merchandise, keys, removable panels, custom fabrication, or other customer property is released.

SMS Car Audio may exercise any lawful rights available regarding unpaid authorized charges, abandoned property, storage, or collection.

31. Photos, Video and Project Documentation

SMS Car Audio may photograph or record vehicles, products, wiring, serial numbers, installation areas, measurements, fabrication, pre-existing vehicle condition, diagnostic procedures, or completed work for legitimate business purposes including estimating, quality control, warranty support, service documentation, training, security, insurance, and dispute resolution.

Public marketing use of clearly identifiable personal customer information is separate from internal service documentation.

Our Privacy Policy explains how personal information is collected and used.

32. Customer Responsibilities and Safe Operation

Customers are responsible for operating installed equipment safely, lawfully, and within manufacturer and system limitations.

Do not operate audio, lighting, video, or electronic equipment in a manner that interferes with safe driving or vehicle controls.
Follow manufacturer operating, charging, break-in, maintenance, and safety instructions.
Do not defeat fuse protection or other electrical safety devices.
Stop operating equipment and contact SMS Car Audio when there is smoke, electrical arcing, unusual heat, burning odor, repeated fuse failure, battery swelling, abnormal voltage, or another apparent safety issue.

33. Third-Party Products and Services

Shopify, manufacturers, distributors, shipping carriers, financing companies, payment processors, software developers, vehicle manufacturers, mobile applications, social networks, AI platforms, search engines, and other third parties control their own systems, policies, availability, outages, approvals, warranty decisions, updates, and services.

SMS Car Audio is not responsible for an independent third party's acts or failures except to the extent responsibility is imposed by applicable law.

34. Website Availability

SMS Car Audio does not guarantee uninterrupted access to the website, checkout, customer accounts, third-party sales channels, payment systems, or connected services.

Maintenance, internet outages, software updates, platform changes, security events, third-party outages, or circumstances beyond reasonable control can temporarily affect availability.

35. Prohibited Use

You may not use the SMS Car Audio website or services to:

Commit fraud or submit false information.
Use another person's payment information without authorization.
Attempt unauthorized access to the website or systems.
Distribute malware or interfere with website operation.
Scrape, reproduce, copy, or commercially exploit proprietary website content in violation of applicable law.
Use SMS Car Audio trademarks, images, designs, product photographs, written content, or proprietary fabrication designs without authorization where permission is legally required.

36. SMS Car Audio Intellectual Property

Unless otherwise stated, SMS Car Audio website content, original photography, graphics, logos, product descriptions, fabrication designs, custom drawings, renderings, templates, and branded materials are owned by or licensed to SMS Car Audio and are protected to the extent provided by applicable intellectual property law.

Purchasing a physical product does not automatically transfer ownership of underlying design files, CAD files, CNC files, STL files, 3D models, artwork templates, manufacturing files, or other proprietary production data unless specifically agreed in writing.

37. Limitation of Liability

To the fullest extent permitted by applicable law, SMS Car Audio will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from a product, service, vehicle downtime, software issue, lost data, missed event, lost revenue, carrier delay, financing decision, or third-party service.

To the fullest extent permitted by applicable law, SMS Car Audio's aggregate liability arising from a specific product or service will not exceed the amount actually paid to SMS Car Audio for that specific product or service.

These limitations do not apply to liability that cannot legally be excluded or limited.

38. Customer-Supplied Information and Content

To the extent permitted by law, customers are responsible for losses or claims resulting from materially inaccurate vehicle information, measurements, instructions, artwork, trademarks, logos, copyrighted material, or other content they supplied or specifically directed SMS Car Audio to use without the required rights or permission.

39. Force Majeure and Delays Outside Reasonable Control

SMS Car Audio is not responsible for delays caused by circumstances reasonably outside its control, including severe weather, hurricanes, flooding, power outages, carrier interruptions, manufacturer delays, supplier shortages, strikes, government actions, transportation disruptions, internet outages, or widespread technology failures, subject to any cancellation or refund rights required by law.

40. Governing Law

Except where another jurisdiction's law must apply, these Terms and transactions with SMS Car Audio are governed by the laws of the State of Louisiana, without regard to conflict-of-law principles.

41. Severability

If any portion of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted and the remaining provisions will continue in effect.

42. No Waiver

Failure by SMS Car Audio to enforce a provision of these Terms in one situation does not waive the right to enforce that provision later.

43. Changes to These Terms

SMS Car Audio may update these website Terms prospectively to reflect changes in operations, technology, products, services, sales channels, or applicable law.

The terms applicable to an existing paid order or approved project remain subject to the written documents and policies applicable to that transaction when it was accepted, except where a later change is required by law or agreed by the parties.

44. Contact Information

Questions regarding these Terms, an order, product fitment, custom fabrication, installation, warranty, shipping, or another SMS Car Audio service should be directed to:

SMS Car Audio
5919 4th Street
Marrero, Louisiana 70072
Phone/Text: 504-289-8127
Email: al@smscaraudio.com

Contact SMS Car Audio | Book an Appointment | System Planning & Installation