Shipping & Pickup Policy

This is the current shipping and pickup policy for SMS Car Audio. It applies to online orders, phone orders, manual invoices, POS orders, local pickup, shipped products, vendor-direct shipments, special orders, custom products, and products connected to an SMS-installed project.

SMS Car Audio is located at 5919 4th St, Marrero, LA 70072. Local pickup and project pickup must be confirmed by SMS before arrival.

Contact SMS | Book Appointment | Warranty & Returns | Terms of Service

Before You Order

If SMS is installing it, contact SMS before checkout. The correct order may require adapters, harnesses, wiring, DSP channels, battery support, enclosure planning, fabrication, lighting control, or a different product path.

• Online availability does not always mean the part is the correct fit for the vehicle or the correct match for the system.
• Shipping and pickup timing can depend on supplier stock, vendor-direct availability, manufacturer delays, carrier movement, special-order items, and install scheduling.
• Products purchased through SMS are easier to match, install, support, and warranty through the shop.
• Special-order, custom, customer-requested, and project-specific products may not be cancelable once ordered.

Shipping Methods and Timing

• Orders may require processing time before shipping. Processing can include payment confirmation, fraud review, inventory verification, supplier confirmation, order staging, packaging, or install-related planning.
• Transit times are estimates, not guarantees. Carrier delays, weather, missed deliveries, holidays, address issues, high-volume periods, and routing problems can affect delivery.
• Some products may ship directly from a manufacturer, supplier, distributor, or vendor. Vendor-direct shipments may have separate processing times, packaging, tracking availability, and delay behavior.
• Backorders, supplier shortages, discontinued items, manufacturer delays, limited availability, and product substitutions can affect when an order ships or arrives.
• Shipping charges may not be refundable once a shipment, carrier label, supplier charge, or vendor-direct charge has been created.

Special Orders, Custom Orders, and Project-Specific Products

Some SMS projects require products or materials to be ordered specifically for one customer, one vehicle, or one custom build.

• Special-order items, vendor-direct items, limited-availability products, discontinued products, and customer-requested parts may require full payment before ordering.
• Custom subwoofer enclosures, built-to-order boxes, speaker pods, acrylic work, Lit FX panels, LED lighting parts, 3D printing, CNC/laser work, fiberglass work, brackets, adapters, panels, amp racks, templates, and vehicle-specific pieces may require full payment before design, ordering, cutting, fabrication, scheduling, or assembly.
• Custom-made and project-specific products are generally non-refundable, non-returnable, non-cancelable, and non-changeable once approved, ordered, designed, cut, fabricated, assembled, or started.
• Changes requested after parts are ordered or work has started may affect cost, timeline, and final fitment.

Local Pickup

• Eligible orders may be picked up at SMS Car Audio after SMS confirms the order is ready.
• Do not arrive for pickup until SMS confirms the order is ready. Online order status does not always mean the item is staged, received, checked, or ready for release.
• SMS may require order confirmation, customer name, ID, payment verification, or matching contact information before releasing an order.
• Once an order is picked up, the customer is responsible for safe transport, storage, handling, and any damage after pickup unless SMS states otherwise in writing.

Products Held for Installation

• If products are being installed by SMS, SMS may hold the products until the appointment or project stage.
• Products staged for an SMS install may not be available for separate pickup unless SMS approves.
• Additional parts may be required after vehicle inspection, factory-system review, or project planning.
• Installation appointment timing may depend on product arrival, custom fabrication, supplier delivery, shop schedule, customer approval, and full payment status.

Shipping Damage, Missing Items, and Incorrect Items

• Inspect shipments as soon as they arrive.
• Report damaged, missing, incorrect, or visibly abused packages to SMS as quickly as possible.
• Keep all packaging, inserts, labels, cartons, hardware, manuals, and shipping materials until SMS or the carrier confirms next steps.
• Do not install, power, cut, modify, or discard packaging from a damaged or incorrect item before contacting SMS.
• Damage claims may require photos of the product, box, label, packaging, and shipping carton.

Incorrect Addresses, Refused Deliveries, and Undeliverable Packages

• Customers are responsible for providing accurate shipping information before checkout.
• SMS is not responsible for delays, lost packages, extra shipping charges, or returned shipments caused by incorrect addresses, incomplete addresses, refusal, missed delivery attempts, restricted access, or failure to retrieve a package.
• Returned or refused packages may require additional shipping fees before reshipment.
• Shipping charges may not be refundable when a package has already shipped or when a carrier/vendor charge has been incurred.

Returns and Shipping Back to SMS

• Do not ship products back to SMS without approval.
• Customers may be responsible for return shipping, safe packaging, insurance, and tracking unless SMS states otherwise in writing.
• Products returned without approval may be refused.
• Installed, powered, modified, cut, scratched, damaged, missing-packaging, missing-parts, custom, special-order, open-box, clearance, used, or vendor-direct items may be refused or limited under SMS policy.

View Warranty & Return Policy

Questions Before Shipping, Pickup, or Ordering?

Contact SMS before checkout if a product is for an SMS install, special order, custom project, or vehicle-specific build. Planning first protects the order, the install, and the customer.

Contact SMS | Book Appointment | System Planning