Order online, pick up in Marrero, or coordinate installation.

This policy applies to eligible online, phone, invoice, point-of-sale, local-pickup, vendor-direct, special-order, custom-product, and project-related merchandise orders through SMS Car Audio.

Shop: 5919 4th St, Marrero, LA 70072
Hours: Monday–Friday, 10:00 a.m.–6:00 p.m.; Saturday by appointment; Sunday closed.

Local pickup and project pickup must be confirmed by SMS before arrival.

Contact SMS | Book an Appointment | Warranty and Returns | Terms of Service

Before Ordering

Contact SMS before checkout when the equipment will be installed by SMS. The correct project may require adapters, interfaces, wiring, DSP channels, battery or charging support, enclosure planning, fabrication, lighting control, or a different product configuration.

• Online availability does not confirm vehicle fitment or system compatibility.
• Product availability may depend on SMS inventory, supplier stock, vendor-direct stock, manufacturer production, or special-order status.
• Eligible products can be purchased without local installation.
• SMS installs products supplied through SMS Car Audio and does not accept customer-supplied products for installation.
• Special-order, custom, and project-specific products may become non-cancelable once ordered, approved, or started, except where applicable law requires otherwise.

Processing and Shipment Estimates

Processing can include payment confirmation, fraud review, address verification, inventory confirmation, supplier confirmation, compatibility review, order staging, packaging, or custom-production approval.

• A stated production or processing period is separate from carrier transit time.
• A tracking number can be created before the carrier physically receives the package.
• Vendor-direct shipments can use different carriers, packaging, processing times, and tracking systems.
• Carrier delivery estimates are not guaranteed by SMS.
• Weather, holidays, high-volume periods, address issues, missed delivery attempts, and carrier routing can affect delivery after shipment.

Shipment Delays and Customer Options

SMS must have a reasonable basis for any advertised shipment time. If no shipment period is stated, federal rules generally require the seller to have a reasonable basis to expect shipment within 30 days.

If SMS learns that merchandise cannot ship within the promised period—or within the applicable 30-day period when no shipment time was stated—SMS will provide the legally required delay notice and offer the customer the applicable choice to consent to the delay or cancel the unshipped merchandise for a prompt refund.

If SMS cannot fulfill an order, SMS may cancel the affected merchandise and issue the legally required refund. Store credit will not replace a refund where applicable law requires a monetary refund.

Lit FX and Custom Production

• Personalized and one-of-a-kind Lit FX products require full payment and customer approval of the production render.
• The standard Lit FX production target is seven calendar days after render approval unless the exact product page or quote states otherwise.
• The production target does not include carrier transit time.
• Changes requested after approval can require a revised quote and production schedule.
• Custom and handmade products are non-refundable and non-cancelable after approval or production begins, except where applicable law requires otherwise.

Other Special-Order and Project-Specific Products

Special-order, vendor-direct, limited-availability, discontinued, custom-fabricated, programmed, cut, engraved, vehicle-specific, and customer-requested products can require full payment before SMS orders materials or begins work.

• Examples include built-to-order enclosures, speaker pods, acrylic pieces, lighting panels, 3D-printed parts, CNC- or laser-cut parts, brackets, adapters, amplifier racks, templates, programmed interfaces, custom alternators, and application-specific products.
• Customer-requested changes after ordering or production begins can require additional products, materials, labor, and payment.
• Custom Autotech alternators and other made-to-order products are subject to the final-sale and lead-time terms shown on their product page or quote.

Local Pickup

• Wait for SMS to confirm that the order is physically received, checked, staged, and ready for release.
• An online status or supplier tracking event does not necessarily mean the order is ready at the Marrero shop.
• SMS may require identification, order confirmation, payment verification, or matching customer information before release.
• A third-party pickup requires SMS approval and can require identification or written customer authorization.
• The customer is responsible for safe transport and handling after pickup.

Products Held for Installation

• Products purchased for an SMS installation can be held until the appointment or applicable project stage.
• Products staged for installation are not automatically available for separate pickup.
• Additional parts may be required after vehicle inspection, factory-signal review, disassembly, or final project planning.
• Installation timing can depend on product arrival, custom fabrication, customer approval, payment status, and shop scheduling.

Shipping Charges

Shipping, insurance, signature service, vendor-direct, address-correction, reshipment, and return-shipping charges can be non-refundable after the applicable service or carrier charge has been incurred, except where a refund is required by law or caused by an SMS error.

Shipping Damage, Missing Items, or Incorrect Items

• Inspect the shipment promptly after delivery.
• Contact SMS as soon as possible about visible damage, missing products, incorrect items, or apparent package abuse.
• Keep the shipping carton, interior packaging, labels, inserts, manuals, hardware, and accessories until SMS or the carrier completes review.
• Do not install, power, cut, program, modify, or discard packaging from a damaged or incorrect product before contacting SMS.
• Claims can require photos or video of the unopened package, shipping label, carton damage, interior packaging, product, serial number, and missing contents.

Incorrect Addresses, Refused Deliveries, and Undeliverable Packages

• The customer must provide an accurate and complete delivery address before shipment.
• Contact SMS immediately if an address error is discovered; an address change might not be possible after fulfillment begins.
• Additional carrier, vendor, return, or reshipment charges caused by an incorrect address, refused delivery, restricted access, missed delivery, or failure to retrieve a package can be charged to the customer where permitted.
• Reshipment can require payment of the new shipping charge and resolution of the original order status.

Returns Shipped to SMS

• Do not ship merchandise to SMS without return authorization.
• The customer can be responsible for secure packaging, tracking, insurance, and return shipping unless SMS states otherwise or applicable law requires otherwise.
• Unauthorized returns can be refused.
• Installed, powered, modified, programmed, cut, scratched, damaged, incomplete, custom, special-order, open-box, clearance, used, battery, wiring, or vendor-direct merchandise can be ineligible or limited under the Warranty and Return Policy.

Review the Warranty and Return Policy

Questions Before Ordering, Shipping, or Pickup?

Contact SMS before checkout when a product is intended for an SMS installation, special order, custom project, vehicle-specific application, or deadline-sensitive purchase.

Contact SMS | Book an Appointment | System Planning