Shipping & Pickup Policy
Shipping & Pickup Policy
This policy applies to online orders, phone orders, manual invoices, POS orders, local pickup, shipped products, special orders, vendor-direct shipments, and products connected to SMS-installed work. SMS Car Audio wants customers to understand shipping, pickup, delays, damage claims, custom products, and order-change rules before checkout.
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Before You Order
If SMS is installing it, contact SMS before checkout. The correct cart may need adapters, harnesses, wiring, DSP channels, electrical support, custom enclosure planning, fabrication, lighting control, or a different product path.
- Shipping and pickup timing can depend on supplier stock, vendor-direct availability, manufacturer delays, carrier movement, special-order items, and whether the product is part of an SMS install.
- Products purchased through SMS are easier to match, install, support, and warranty through the shop.
- Special-order, custom, customer-requested, and project-specific products may not be cancelable once ordered.
Shipping Methods and Timing
- Orders may require processing time before shipping. Processing can include fraud review, payment confirmation, inventory verification, supplier confirmation, order staging, packaging, or install-related planning.
- Transit times are estimates, not guarantees. Carrier delays, weather, address problems, missed deliveries, holidays, high-volume periods, and routing issues can affect delivery.
- Some products may ship directly from a manufacturer, supplier, distributor, or vendor. Vendor-direct shipments may have different processing times, tracking availability, packaging, or delay behavior.
- Backorders, supplier shortages, discontinued items, manufacturer delays, limited availability, and product substitutions can affect when an order ships or arrives.
Special Orders, Custom Orders, and Project-Specific Products
- Once SMS orders parts, materials, custom products, vendor-direct items, or project-specific products for a customer, there is no free switching, cancellation, or order change.
- Special-order items, backordered items, vendor-direct items, limited-availability products, discontinued products, and customer-requested parts may require full payment before ordering.
- Custom subwoofer enclosures, built-to-order boxes, speaker pods, acrylic work, Lit FX/custom lighting pieces, 3D printing, CNC/laser work, fiberglassing, brackets, adapters, panels, amp racks, templates, and vehicle-specific pieces may require full payment before design, ordering, cutting, fabrication, scheduling, or assembly.
- Custom-made and project-specific products are generally non-refundable, non-returnable, non-cancelable, and non-changeable once approved, ordered, designed, cut, fabricated, assembled, or started.
Local Pickup
- Eligible orders may be picked up at SMS Car Audio, 5919 4th St, Marrero, LA 70072, after SMS confirms the order is ready.
- Do not arrive for pickup until SMS confirms the order is ready. Online availability does not always mean the item is staged, received, checked, or ready for release.
- SMS may require order confirmation, customer name, ID, payment verification, or matching contact information before releasing an order.
- Once an order is picked up, the customer is responsible for safe transport, storage, handling, and any damage after pickup unless SMS states otherwise in writing.
Products Held for Installation
- If products are being installed by SMS, SMS may hold products until the appointment or project stage.
- Products staged for an SMS install may not be available for separate pickup unless SMS approves.
- Additional parts may be required after vehicle inspection, factory-system review, or project planning.
- Install appointment timing may depend on product arrival, custom fabrication, supplier delivery, shop schedule, customer approval, and full payment status.
Shipping Damage and Missing Items
- Inspect shipments as soon as they arrive.
- Report damaged, missing, incorrect, or visibly abused packages to SMS as quickly as possible.
- Keep all packaging, inserts, labels, cartons, hardware, manuals, and shipping materials until SMS or the carrier confirms next steps.
- Do not install, power, cut, modify, or discard packaging from a damaged or incorrect item before contacting SMS.
Incorrect Addresses, Refused Deliveries, and Undeliverable Packages
- Customers are responsible for providing accurate shipping information before checkout.
- SMS is not responsible for delays, lost packages, extra shipping charges, or returned shipments caused by incorrect addresses, incomplete addresses, refusal, missed delivery attempts, restricted access, or customer failure to retrieve a package.
- Returned or refused packages may require additional shipping fees before reshipment.
- Shipping charges may not be refundable when a package has already shipped or when a carrier/vendor charge has been incurred.
Returns and Shipping Back to SMS
- Do not ship products back to SMS without approval.
- Customers may be responsible for return shipping, safe packaging, insurance, and tracking unless SMS states otherwise in writing.
- Products returned without approval may be refused.
- Installed, powered, modified, cut, scratched, damaged, missing-packaging, missing-parts, custom, special-order, open-box, clearance, used, or vendor-direct items may be refused or limited under SMS policy.
Questions Before Shipping, Pickup, or Ordering?
Contact SMS before checkout if a product is for an SMS install, special order, custom project, or vehicle-specific build. Planning first protects the order, the install, and the customer.