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Shipping & Pickup
Shipping & Pickup
Simple, transparent shipping and pickup policies to keep every order smooth.
Shipping Methods · Ships from Manufacturer · Coverage · Processing · Damage/Loss · Local Pickup · Returns
🚚 Shipping Methods
| Method | ETA (after ship) | Notes |
|---|---|---|
| Standard Ground | 2–5 business days | Contiguous U.S.; tracking provided |
| Expedited | 1–3 business days | Rates shown at checkout; excludes made-to-order items |
| Freight / Oversized | Varies by carrier | Inspect shipment before signing; note any damage |
Business days are Mon–Fri. Weekends and holidays not included.
🏭 Ships Direct from Manufacturer
We maintain relationships with several major brands. Some products ship directly from the manufacturer or U.S. distributor to ensure faster delivery and full selection — we can’t stock every item in-house.
- You’ll still receive SMS order confirmations and tracking numbers.
- Lead times depend on each manufacturer’s stock and processing queue.
- Orders containing mixed items may ship in multiple packages.
🌎 Coverage & Carriers
- United States only. We do not ship internationally.
- Common carriers: UPS, USPS, FedEx, or freight for large items.
- Signature may be required for higher-value shipments.
⏱️ Processing Times
- In-stock: ships within 1–2 business days.
- Custom fabrication / built-to-order: varies based on project queue.
🛡️ Damage, Loss, or Missing Items
- Damage on delivery: photograph packaging and item, and contact us within 48 hours.
- Lost package: if tracking shows delivered but it’s missing, notify us within 7 days so we can initiate a claim.
- Keep packaging until the claim is resolved.
🏪 Local Pickup — Marrero, LA
Prefer pickup? Choose Local Pickup at checkout — we’ll notify you when it’s ready.
- Pickup: 5919 4th St, Marrero, LA 70072
- Bring your order confirmation and matching photo ID.
- Pickup window: Mon–Fri 10 AM – 6 PM (Sat by appointment).
↩️ Returns & Final Sale Items
- Returns accepted on new, unopened items within 14 days unless marked otherwise.
- Buyer is responsible for return shipping.
- Open-Box, B-Stock, and Closeout items are final sale.
If you’re unsure before purchase, reach out and we’ll confirm fit or compatibility.
Need Help with a Shipment?
☎️ 504-289-8127
✉️ al@smscaraudio.com
Include your order number and photos for damaged items so we can assist quickly.