Privacy Policy

SMS Car Audio respects customer privacy. This page explains how information may be collected and used when customers visit our website, place orders, request quotes, book appointments, ask product questions, request installation help, or contact our Marrero, Louisiana shop.

Last updated: June 2026

Contact SMS | Terms of Service | Warranty & Returns | Shipping & Pickup

Information We May Collect

Contact information such as name, phone number, email address, billing address, and shipping address.
Order information such as products purchased, order history, pickup details, shipping details, and support notes.
Project and service information such as vehicle year, make, model, trim, factory audio package, current equipment, install goals, photos you choose to send, and appointment notes.
Website and device information such as pages visited, browser type, device type, cookies, analytics information, fraud-prevention signals, and basic security logs.
Messages sent by email, text, forms, social media, or other customer-support channels.

How We Use Information

To process orders, payments, shipping, local pickup, returns, and warranty-support requests.
To answer questions, confirm product fitment, plan installs, schedule appointments, and support customer projects.
To communicate about orders, quotes, appointments, products, service work, delays, payments, and support issues.
To help prevent fraud, protect the business, improve the website, and maintain accurate records.
To send marketing messages only when allowed or when the customer has chosen to receive them.

Payments, Shopify, and Service Providers

Our online store is powered by Shopify. Payment processing, checkout, fraud review, shipping tools, email tools, analytics, financing providers when used, and other service providers may process information as needed to operate the store and complete customer requests. SMS Car Audio does not receive or store full credit card numbers through the website checkout.

When Information May Be Shared

We may share information with trusted service providers only as needed to operate the store, complete orders, provide shipping, process payments, support appointments, communicate with customers, comply with legal requirements, prevent fraud, or protect the business. We do not sell customer information as a product.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to support checkout, remember preferences, understand website traffic, improve pages, and measure marketing. Customers can adjust cookie settings through their browser, but some store features may not work correctly if cookies are blocked.

Data Retention

SMS Car Audio may retain information as needed for order records, customer support, appointment history, accounting, fraud prevention, warranty support, legal compliance, and legitimate business needs.

Your Choices

You may contact SMS to update or correct customer information.
You may unsubscribe from marketing emails using the unsubscribe link where available.
You may contact SMS with privacy, account, order, or data-related questions.

Security

SMS Car Audio uses reasonable business practices and service providers to help protect customer information. No website, payment system, email, or messaging method can be guaranteed to be completely secure.

Children

Our website and services are intended for customers who can legally make purchases or who have permission from a parent or guardian. We do not knowingly collect personal information from children for marketing purposes.

Contact SMS Car Audio

For privacy questions, contact SMS Car Audio at al@smscaraudio.com, call or text 504-289-8127, or visit our contact page.